Franca Pouch in Gold Inca

While most of our earring posts are nickel-free and made with stainless steel or surgical steel, not all our products fall into this category. To ensure that you're selecting a hypoallergenic option, we encourage you to review the product details section on each individual item listing. This section will provide you with all the materials used in the piece, allowing you to make an informed decision that works for your unique needs.

We take great care in selecting our sources and ensuring that our materials are responsibly and ethically obtained. We source most of our components from reputable suppliers in Europe and the United States, who share our values and commitment to ethical practices. We believe that everyone involved in the production of our jewelry should be treated with respect and fairness, and we are committed to upholding these values in all aspects of our business.

We're proud to say that all our pieces are made by hand, right here in Detroit. Our skilled artisans use traditional techniques and modern tools to craft each piece with precision and care. We believe that this attention to detail and craftsmanship is what sets our accessories apart, and we're passionate about creating pieces that are as unique and beautiful as the individuals who wear them. We're committed to using high-quality materials and to producing pieces that are made to last, so that you can enjoy your jewelry for years to come.

HANDLE WITH CARE

Each gem is handmade using the highest quality products we can find, but accessories are fragile in nature. We hope you wear them with as much care as we put into crafting them.

KEEP CLEAN

Please be aware of oils, makeup, perfumes, or other beauty products that may come in contact with your piece(s) during wear. Some parts of our creations cannot be cleaned, and traditional laundry/cleaning products or methods may cause damage.

STORE CAREFULLY

Though you’ll wish you could, you won’t be wearing your new gems every hour of every day. Keep your purchase safe from dirt, dust, spills or fading by storing it safely in their drawstring pouch.

We offer some options for customization, such as adjusting the length of necklaces to fit your needs or custom making pieces to specific sizes upon request. Additionally, we offer the option to switch the earring post to a clip on for selected pieces. However, not all of our items can be modified or resized, due to the nature of the design and materials used. If you're interested in making any modifications to a particular piece, please feel free to contact us at hello@saulelabel.com, and we'll be happy to assist you in any way we can. We're committed to providing our customers with the best possible service and ensuring that our jewelry fits and functions perfectly for everyone.

We want you to be completely satisfied with your purchase, and we understand that sometimes it's necessary to return or exchange an item. That's why we offer free returns within 30 days of the original purchase date and provide a return label for your convenience.

To be eligible for a return, the item must be in its original, unused condition and accompanied by the original packaging and receipt or proof of purchase. To initiate a return, please contact us at hello@saulelabel.com with your order number and reason for return. We'll provide you with a return label and further instructions on how to proceed. Once we receive your returned item, we'll inspect it to ensure that it meets our return policy requirements. If everything is in order, we'll issue a refund to your original method of payment. Refunds may take several business days to process, depending on your financial institution. The easiest way to exchange for another item is to return the item you have, then, once your return is accepted and you have been credited, make a separate purchase for the new item. For more details about our return or exchange policy, please visit saulelabel.com/policies/refund-policy

We stand behind the quality and craftsmanship of our handmade jewelry, and we offer a warranty of 2 years from the original purchase date. If your jewelry becomes damaged or defective during this time due to a manufacturing defect, we'll repair or replace it free of charge.

Please note that our warranty doesn't cover damage caused by normal wear and tear, accidents, misuse, or alterations made by anyone other than us. If you believe your jewelry is covered by our warranty, please contact us at hello@saulelabel.com with your order number and a description of the issue.

If your Saulė Label jewelry becomes damaged or requires repairs outside of our warranty, we're happy to help. To initiate a repair, please contact us at hello@saulelabel.com with your order number and a description of the issue. We'll assess the damage and provide you with an estimate of the repair cost, which will depend on the extent of the damage and the materials required for the repair. If you approve the estimate, we'll provide you with instructions on how to send your jewelry to us. Please note that the customer is responsible for all shipping and handling costs associated with repairs that are not covered by our warranty.

Once we receive your jewelry, we'll carefully assess the damage and perform the necessary repairs. Depending on the extent of the damage and the materials required, repairs may take up to 8 weeks to complete. We'll keep you updated on the progress of your repair throughout the process. Once the repair is complete, we'll ship your jewelry back to you with a tracking number.

We typically process orders within 1-2 business days, and our standard shipping time within the United States is 3-5 business days. Please note that shipping times may vary depending on your location and any unforeseen circumstances such as weather or carrier delays.

We also offer expedited shipping options for an additional fee, such as 2-day or overnight shipping. You can select your preferred shipping method at checkout, and the estimated delivery time will be provided before you finalize your purchase.

If you have any questions about the status of your order or estimated delivery time, please don't hesitate to contact us at hello@saulelabel.com with your order number and we'll be happy to assist you.

Yes, we offer gift wrapping for our handmade jewelry free of charge! During the checkout process, simply indicate that you would like gift wrapping in the "Note" field and include any special instructions or personalized message for the recipient.

We'll take care of the rest and make sure your gift is beautifully wrapped and ready to be presented.

If you have any questions about our gift-wrapping options or would like to inquire about custom gift wrapping, please don't hesitate to contact us at hello@saulelabel.com. We're happy to help you make your gift extra special!

Our handmade jewelry is perfect for all occasions! Whether you're looking to add a touch of elegance to your work wardrobe, make a statement at a party, or add a unique touch to your everyday look, our jewelry is versatile and can be styled to suit any occasion.

Our pieces transition seamlessly from day to night and can be dressed up or down depending on your mood and the occasion. We believe that jewelry is a reflection of your personal style, and our handmade pieces are designed to help you express your unique personality and elevate any outfit.

We do not recommend wearing our handmade jewelry while exercising or in water. While our pieces are durable, they may not do well in water or while exercising, and we do not recommend wearing our jewelry during these activities. To help preserve the beauty and integrity of your handmade jewelry, we recommend removing it before engaging in activities that may expose it to water, sweat, or excessive force. This includes activities such as swimming, showering, and exercising. By taking proper care of your jewelry, you can help ensure that it remains in pristine condition and continues to be a cherished accessory for years to come.

Yes, we take pride in our eco friendly packaging and offer a beautiful box and drawstring bag with each jewelry piece.