Refund policy
Orders
CANCEL OR CHANGE MY ORDER
If you’d like to cancel or change your order, please email us at hello@saulelabel.com (and include your order number) by 2 p.m. EST on the date your order was placed. Please note, once you receive a confirmation email with tracking information, we are likely unable to modify your order.
ORDER DAMAGED
In the unfortunate event your items were damaged during transit, we will happily work with you to address the issue with the shipping carrier and repair or replace your items if possible. However, we must be notified of any damages within 5 calendar days of your order’s delivery. Please contact us right away at hello@saulelabel.com.
MISSING ORDER
We strongly suggest you select a shipping location you know is secure, as we are not responsible for packages that are lost or irretrievable once delivered. If your package goes missing in transit, please notify us immediately at hello@saulelabel.com and we will file a claim with the shipping carrier. Kindly note that, as the recipient, you will also need to file a claim with the carrier.
DISCOUNT CODES
Promotional discount codes may not be used on discounted or sale items, may not be combined and are subject to specific terms. Additionally, use of all discount codes remains at the discretion of Saulė Label. For more information, please contact hello@saulelabel.com.
Shipping
DOMESTIC SHIPPING
We proudly offer free domestic shipping via USPS, also available are UPS® Standard Ground shipping, 2-Day shipping and Overnight shipping. Depending on the service you choose, your order should arrive within 1-7 business days. Unless otherwise noted, Standard Ground shipping orders will ship within 2-3 business days.
INTERNATIONAL SHIPPING
We offer international shipping through Shopify Markets, a managed service that ensures seamless delivery and customs clearance. All international orders are shipped via DHL Express and include door-to-door tracking.
At checkout, duties and import taxes are calculated and collected upfront—so you won’t face surprise fees upon delivery. These rates are determined by your country’s customs agency based on the total order value.
Important: A valid phone number and email address must be provided for all international orders to avoid delays.
Orders typically ship within 2–3 business days, and estimated delivery is 3–10 business days from the ship date.
We are unable to ship to international P.O. boxes, and we do not currently offer expedited international shipping.
Returns & Exchanges
RETURNS POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, please contact us at hello@saulelabel.com. Items sent back to us without first requesting a return will not be accepted.
Your returned items must be unworn, unwashed, unused and in their original condition. We will also need your receipt or proof of purchase.
Used or worn merchandise cannot be returned unless received defective.
We do not accept liability for shipping loss or damage of returned items.
Just as we package your order with care, we kindly ask that you do the same when returning your order. Please return your merchandise in its original packaging, otherwise we are unable to accept and will return to sender.
Only returns that meet all required conditions will be eligible for a refund.
All returns should be mailed to:
Saulė Label
33717 Woodward Ave.
#568
Birmingham, MI 48009
USA
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded to your original payment method. Please remember a refund may take up to 10 business days to be credited back to you.
You can always contact us for any return questions at hello@saulelabel.com.
EXCHANGES
If you'd like to exchange an item, just reach out to us at hello@saulelabel.com. We're happy to accommodate exchanges based on individual cases and will do our best to help you find the right piece.
EXCEPTIONS / NON-RETURNABLE ITEMS
Unfortunately, we cannot accept sale items as returns. All sale merchandise is final sale.
Please note that all custom-made jewelry, including items that have been modified such as extending the length of a necklace or converting an earring from a post to a clip-on, are non-returnable. We kindly ask our customers to consider this policy before requesting any customizations. We strive to provide the best service and ensure your satisfaction with our products. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer support.
Product Care
HAND-WORK AND ARTISANAL CRAFTSMANSHIP
Craftsmanship is at the core of what we do. Saulė stands behind the high quality and unique features of every piece we make.
Our embroidery is done by hand, not machine. So, while heavily embroidered pieces may occasionally contain a loose bead, rest assured this will not result in the unravelling of your one-of-a-kind creation. Because of the handmade nature of our pieces, materials such as sequins, stones, beads and other decorative items may vary slightly by color and size.
Each pair is handmade using the highest quality products we can find, but accessories are fragile in nature. We hope you wear them with as much care as we put into crafting them.
Parts of our earrings cannot be cleaned, and traditional cleaning products or methods may cause damage. Please be aware of makeup or perfumes that may come in contact with your earrings during wear.
Though you’ll wish you could, you won’t be wearing these every hour of every day. Keep your earrings safe from dirt, dust, spills or fading by storing them safely in their drawstring pouch.
Repairs
We will always do our best to repair your Saulė items, if possible.
Saulė will honor repairs for items purchased through saulelabel.com only, per the Repair Policy set forth below and within the time periods specified. All repair requests for items purchased through other authorized Saulė retail partners must be directed to the original retailer.
REPAIR POLICY AND PROCESS
We will gladly repair or replace any defective merchandise purchased from saulelabel.com within 30 days of purchase at no charge.
Any repair request made within 6 months of purchase will be assessed by our team. To cover the shipping, labor and materials required to repair your item, a small fee may be charged.
All items sent for repair must be properly secured and packaged to avoid any further damage.
Please allow up to 2 weeks for repair completion.
INITIATE A REPAIR REQUEST
To initiate a repair request, please contact us at hello@saulelabel.com and kindly provide your order ID, email address and date of purchase. We will then assess any fee and initiate the repair process.
REPAIR FEE
Fees are contingent upon the availability of material needed and the nature of the repair itself. Please note—Saulė reserves to the right to deny unreasonable repairs, returns and exchanges.
